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RADVISION equipment is intelligently designed and thoroughly tested to ensure full customer product satisfaction. RADVISION’s OnGuard support programs address customers’ needs for diverse and reliable support options via any one of the following programs.
OnGuard Standard Package
- Level 3 5x8 Call Center
- Software updates to address critical issue resolution
- Remote diagnostics
- Hardware repair
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OnGuard Application (for standalone applications)
- Level 3 5x8 Call Center
- Software updates to address critical issue resolution
- Software upgrades include new functionalities set forth in the product roadmap
- Remote diagnostics
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OnGuard Silver Package
- Level 3 5x8 Call Center
- Software updates to address critical issue resolution
- Software upgrades include all new functionalities and features asset forth in the product roadmap
- Remote diagnostic
- Hardware repair
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Add-on options
These extra support features can be added to packages above to deliver tailored solutions that meet customers’ day to day needs:
- Advanced replacement : Next business day hardware shipment. Can be added to the OnGuard Standard and Silver Plus packages
- 24x7x365 Call Center: Round-the-clock Call Center availability. Can be added to all packages.
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