RADVISION OnGuard Support

RADVISION equipment is intelligently designed and thoroughly tested to ensure full customer product satisfaction. RADVISION’s OnGuard support programs address customers’ needs for diverse and reliable support options via any one of the following programs.

OnGuard Standard Plus Level 3 5x8 Call Center Software updates to address critical issue resolution Remote diagnostics Hardware repair with reasonable turnaround		OnGuard Application (for standalone applications) Level 3 5x8 Call Center Software updates to address critical issue resolution Software upgrades include all new functionalities and features set forth in the product roadmap Remote diagnostics
OnGuard Silver Plus Level 3 5x8 Call Center     Software updates to address critical issue resolution Software upgrades include all new functionalities and features asset forth in the product roadmap Remote diagnostic Hardware repair with reasonable turnaround		Add-on options These extra support features can be added to packages above to deliver tailored solutions that meet customers’ day to day needs: Advanced replacement : Same-day hardware shipment. Can be added to the OnGuard Standard and Silver Plus packages 24x7x365 Call Center: Round-the-clock Call Center availability. Can be added to the OnGuard Standard, Silver and Application packages.

Training
 
RADVISION’s global training center offers a wide range of training courses to meet the training needs of partners, resellers and end users.
These courses, a combination of combine hands-on exercises and theoretical lectures, instruct system engineers, network administrators and IT managers to properly install, maintain and support the entire line of RADVISION’s visual communications network infrastructure products and software suites. RADVISION Certified Engineers and Administrators acquire the tools and skills to effectively service and maintain RADVISION videoconferencing equipment and software products. Upon completion of the appropriate course and successful exam scores, participants receive RADVISION certification. For more information and 24/7 registration, please visit:
 
http://ilearning.oracle.com/ilearn/en/learner/jsp/login.jsp?site=Radvision  or contact us at customertraining@radvision.com