- Enhance and personalize services
- Video-enabling a contact center promotes customer loyalty and “service stickiness”
- More effective sales services—look into the eye of the customer
- Increased efficiency and availability – show text over video while person is on hold for an agent; For example: “You are number 2 in the queue. Thank you for holding.”
- Enhance self-service – ability to view video clips
- Specialized services for vertical applications
- Use the queue – targeted advertising with video clips
- Provide Video services to remote branches and allow premium personalized service without the need to employ local specialists
- Differentiate and position yourself as a visionary—be ahead of the competition
RADVISION Video Contact Center Solution Products
- iCONTACT
iCONTACT is a call center-focused software package that enables
integrators and contact center equipment vendors to easily
develop, implement and add visual communication enhancements
to new or existing contact center offerings.
iCONTACT runs on top of RADVISION’s Scopia IVP general purpose
media server serving as an integration point to other vendors’
contact centers offering the full power of IVP media processing
while simplifying and abstracting all media server complexities
from the contact center logic.
This allows for simple, yet powerful enhancements of any contact
center, offering unique product and revenue generating
video capabilities.
- Cisco CVP
RADVISION Enhances Cisco’s Unified Customer Voice Portal (CVP) 7.0 with rich video-enabled capabilities using RADVISION’s Video Software
Package (VSP).
Integrated with Cisco Unified CVP, RADVISION’s VSP runs on Cisco
media processing hardware allowing your Cisco-based contact
center to offer callers a unique video telephony user experience,
streamline your operations, boost service levels and slash
expenses.
See Datasheet for more information