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iCONTACTTM | RADVISION iCONTACT is a comprehensive technology platform (patent pending) that enables system integrators and contact center integrators to develop, implement and add visual communication services to new and existing voice or video contact center operations.
Video adds a new dimension to the traditional contact center; the dimension of sight and enables an entire new realm of capabilities based upon live, real-time multiple avenues of communications between customers and contact center agents. | |  | Built on RADVISION’s market-proven SCOPIA Interactive Video Platform, an IMS-ready, carrier-grade advanced media server with flexible APIs for deployment and delivery of multiple converged services over any bearer, iCONTACT enables integrators and contact center equipment vendors to develop and deploy visual communications services to existing contact centers – or roll out new ones.
Visit our Media Center to see more...Not limited to live agent interaction only, contact centers can offer pre-recorded promotional or instructional video to customers while in queue, as well as provide a self-service video-IVR. Video-enabled contact centers offer an enticing user experience, enhance productivity and open a whole new world of revenue-generating applications.  | Operator Benefits - More effective personalized sales service
- Increased efficiency and availability
- Enhanced self-service
- Leverage the queue
- Differentiation from the competition
| Subscriber Benefits
- Receive a high level of service with the ability to view necessary information for a more effective contact session
- Enjoy video while waiting for a contact center agent
- Benefit from a more effective, personalized face-to-face service
|  | | iCONTACT Highlights
- Extended connectivity to 3G-324M, SIP, H.323 and ISDN
- Enables the addition of video capabilities to TDM-voice only deployments, as well as video capable ACDs with enhanced video features
- Bi-directional video
- Streamed video with optional “picture-in-picture” functionality
- On screen text messages
- Interactive video and menu browsing, such as multimedia IVR
- Multiparty video conferencing
- Live agent, video or static picture representation of an agent
- Supervisor stealth monitor (supervisor, coach) of agent
- Support for supplementary services: hold, transfer and more
- Video announcements while in queue, on hold, on transfer and more.
- Video consultation while on hold
- Integration with back-end systems
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