As we constantly strive towards process improvement, RADVISION is happy to introduce a fully web based RMA process for your convenience.
This new process will provide faster logistical turn around cycles, as well as online updates for goods processing.
RADVISION, as a commitment to our valued customers, will always continue to improve our tools for your convenience
How does the RMA process work? How do I replace my malfunction product?
Following raising of support request and once an item is approved for repair by a RADVISION support engineer, a link to the RMA form will be sent to your email.
Submission of the form is easy and will be followed up with a RMA No.# provided by RADVISION, allowing you to ship the goods for repair.
From this moment on, our website will constantly update your item’s repair status until it is ready to be shipped back to you.
Step 1: Create RMA
Information relating to your return of merchandise needs to be completed. This information will help to ensure your product is returned to you promptly.
You will need to verify the following:
- Details of your Product
- Contact Details
- Issue Information
- Special Requirements for Returning the Repaired Unit
- Reason for Return
- Version Details
- Any Further Descriptions You May Have
Step 2: RMA
The RMA No.# you receive is the official RADVISION confirmation for you to ship the goods to our repair center (address will be provided with the RMA number).
Step 3: Status Details
The current status of your product in the repair cycle will be highlighted in green. Initially your product will show as “RMA in Progress”, followed by “RMA Approved”, “Received”, “In Repair” and upon completion your product will register as “Shipped”. If at any time you wish to learn more about the status of your product please click on the image to receive more details.
To initiate support incidents please access: RADVISION Support Center